Can I make changes to my order after it's been placed?
Our top priority is to ensure accurate and timely delivery. You canΒ edit your orderΒ within 24 hoursΒ from your confirmation email and order status page, ourΒ footer menu, or theΒ contact usΒ page.Β Make sure toΒ double-checkΒ your order before submitting.Β After 24 hours, no further edits will be allowed.Β
Can I cancel my order? / make an exchange or return?
All of our products are made to order, which means we only produce them once you place an order, so we do not keep stock and thereforeΒ weΒ DO NOTΒ accept exchanges, returns, refunds or cancellations.Β All sales are final.
We understand that sometimes mistakes happen. So we provide aΒ 24-hourΒ editing window to modify your order. You can find the 'Edit your order' link in your confirmation emailΒ and order status page, ourΒ footer menu, or theΒ contact usΒ page.
*Note: We are not responsible for deliveries sent to the incorrect address. So pleaseΒ triple-checkΒ your shipping address before confirming your order to ensure a timely delivery.
What should I do if I receivedΒ incorrect items/my items arrived damaged?
PleaseΒ contact usΒ immediatelyΒ withinΒ 48 hoursΒ of receiving your order with your order number and provide a video/photo of the defective area or your inquiry. We will evaluate the issues and make it right.
What are the accepted payment methods on Youniqverse?
We accept all major Visa, Mastercard, American Express, Direct debit and credit cards, as well as Apple Pay and Google Pay.
How does Youniqverse safeguard my payments?
We use the latest SSL encryption to protect your personal information. Our payment provider, Stripe, is Level 1 PCI certified (the highest level attainable) and uses the highest level of encryption to ensure all payments are safe. Your information is handled with the utmost security and privacy.
SHIPPING
When can I expect my order to arrive?Β
The processing time for your orderΒ may vary, and most orders are shipped withinΒ 3Β daysΒ and expected to arrive betweenΒ 2-12 business daysΒ within theΒ United States andΒ 10-30 business daysΒ forΒ international.
ο»Ώο»ΏUnfortunately, we do not offer fast delivery at the moment. However, we can ensure that your order is delivered to you as soon asΒ we can. We appreciate your patience and kind understanding, and we are grateful for your continued support of our brand.
Where do you ship the orders from?
We ship our orders from the US, either California, Texas or Virginia, whichever closest to your location.
How can I check if my order has been shipped?
We'll send you an email with your tracking number when your order ships. Please check your junk mail in case you can't find it in your inbox. *Note: confirmations can take up to 24 hours due to high demand.
Alternatively, you canΒ track your orderΒ on the home page's main menu, footer menu, andΒ contact usΒ page.
*Note: The shipping providerΒ can take up to 5 to 7 business daysΒ to reflect your order in their system.
Where do you ship and how much does it cost to ship to my country?
We ship worldwide but please note that we do not ship to P.O.Boxes.
Pricing varies depending on your country and the quantity you order. Please click βAdd To Cartβ and enter your address to see exact pricing before completing checkout.
No worries about your package stopping, it is still headed your way! Your tracking page will be updated with the latest status if there are any delays due to customs or weather issues, which occasionally may occur.
Which carriers do you use to ship packages?
We offer shipping through several different carriers like UPS, USPS, FedEx and DHL, depending on your destination and order weight.
Choosing a selection results in a full page refresh.
